BOSTON - Today, Mayor Martin J. Walsh announced the appointment of Lauren Lockwood as Boston’s first-ever Chief Digital Officer. In her role, Lockwood will unite and strengthen the City's digital assets, including web, e-government, video, and mobile platforms, and lead a digital team responsible for transforming citizen experience in three major areas: digital media, digital services, and digital engagement. The position is part of the Department of Innovation & Technology's (DoIT) leadership team and will report to the Chief Information Officer, Jascha Franklin-Hodge.
“Using digital solutions to drive efficiency in government is a cornerstone of my administration,” said Mayor Walsh. “The Chief Digital Officer will enhance the way we are communicating and doing business with residents online, making us a better, more responsive government.”
“The Chief Digital Officer will reboot the digital face of Boston -- how we communicate, how we deliver services, and how we engage through digital channels,” said Jascha Franklin-Hodge, Boston’s Chief Information Officer. “Lockwood has a strong track record of innovating solutions, and implementing them.”
“Boston has a national reputation for its delivery of digital services.,” said Lauren Lockwood. “I’m thrilled to be a part of the team that takes the existing foundation to the next level.”
As Chief Digital Officer, Lockwood will take a full inventory of Boston’s digital assets, and find new ways to connect citizens to their government using convenient digital channels. These assets include the cityofboston.gov website, the City’s cable television station, online transactions with the City such as paying parking tickets and reporting potholes, and social media channels.
Lockwood, 28, is currently a product manager at local start up HourlyNerd. Previously she worked as an analyst at investment banking firm, Morgan Stanley, implementing strategic information technology processes. Lockwood has a B.A. from Vassar College and completed her M.B.A. at Harvard Business School in 2014. Lockwood will begin her position with the City of Boston as Chief Digital Officer in December.